At Decormi Jacket we want your order to reach you quickly, and we want you to wear it without any second thoughts. Here is exactly how our shipping, returns, exchanges and refunds work.
Order Processing
Every jacket is made in our own production house and checked by our team before it leaves us. Production takes 5 business days, and your order is dispatched once it is complete. This applies to both standard sizes and custom-sized jackets.
Orders placed on a weekend or a public holiday are processed the next working day.
Shipping and Delivery
We offer free shipping worldwide. No hidden charges at checkout, whether you are ordering from the United States, the United Kingdom, Canada, Australia or anywhere else.
Standard delivery takes 5 to 7 business days after dispatch. We ship with FedEx, DHL, UPS and USPS, depending on where you are.
The moment your parcel leaves us, a tracking number is emailed to you. If it has not reached your inbox within 48 hours of dispatch, write to us and we will send it again.
Please double-check your address before placing the order. We cannot cover the cost of a parcel that goes to a wrong or incomplete address entered at checkout.
Customs and Import Duties
Customs charges, import duties and local taxes are set by your own country and are not included in the price of the jacket. These are paid by the customer. We have no control over them, and an order refused or abandoned because of unpaid duties cannot be refunded.
Order Cancellation
You can cancel an order within 30 minutes of placing it at no cost. Just call or email us with your order number. After that the order moves into packing or production, and cancellation is no longer possible.
Returns
You have 30 days from the day your parcel is delivered to request a return.
The jacket must come back unworn, unwashed and in the same condition it reached you, with all original tags and labels attached. Anything carrying the smell of smoke or perfume, or showing signs of wear, will be sent back.
Return postage is paid by the customer. On selected items, a restocking fee of up to 20% may be deducted from the refund.
How to Start a return
Email or call us with your order number and the reason for the return. We will reply with a Return Authorization (RMA) number and the correct return address. Parcels sent back without an RMA number cannot be accepted or refunded.
What We Cannot Take Back
- Custom and made-to-measure jackets, unless we sent the wrong size or the piece arrived faulty
- Any request made after the 30-day window has closed
- Jackets that have been worn, washed, altered or damaged after delivery
- Returns based only on a slight difference in shade. Leather is a natural material and every screen shows color differently, so small variation between the photo and the jacket in your hands is normal
Wrong, Damaged or Faulty Item
If you receive the wrong item, or the jacket has a genuine quality fault, tell us within 2 business days of delivery and send a few clear photos. We will arrange a replacement or a full refund at our own cost. No restocking fee, and no return postage for you.
Exchanges
Sizing is the most common reason people write to us. If the fit is not right, ask for an exchange inside the same 30-day window and we will send the correct size once the first jacket reaches us. One free size exchange per order.
Custom pieces cannot be exchanged for a size change, so please follow the measurement guide carefully before you order.
Refunds
Once your return reaches us it is inspected within 2 to 3 business days. After approval, the refund goes back to your original payment method within 7 business days.
Your bank or card issuer may take another 3 to 5 working days to show it on your statement. Where a shipping charge was paid, it is not refunded.
Talk to us
If something is unclear, or there is a problem with your order, we would rather sort it out than leave you guessing.
Phone:
Email: Info@decormijacket.com
Address: 5900 Balcones Drive #33170, Austin, TX 78731
Support hours: Monday to Saturday, 9:00 am to 6:00 pm.